Refund policy

We want you to absolutely love your Elegant Living Solutions products as much as we do!  However if your new item is not quite right we offer a full refund or exchange if notified within 30 days of the date of purchase.

All returns are subject to the following conditions (‘Return Conditions’).

•                 Contact our customer service team on admin@elegantlivingsolutions.com.au for return authorisation and instructions before sending any items back.

•                 You must provide a valid proof of purchase.

•                 Return authorisation has been approved by Elegant Living Solutions via email to you.

•                 Your returned item is received by Elegant Living Solutions within 14 days of Elegant Living Solutions approving the return.

•                 Item/s are in original condition.

•                 The shipping cost to return the item/s is payable by you.

Elegant Living Solutions reserves the right to deny a request for return if your item does not meet the above conditions.

All shipping costs for the return of items to Elegant Living Solutions are payable by you plus any costs to ship any exchange items. 

Submitting a Return

•                 Please submit a request for a return authorisation to admin@elegantlivingsolutions.com.au.

•                 We will then provide instructions on how and where to return the items.

Please ensure to pack the item well – the original packaging is best.  

Elegant Living Solutions is not responsible for goods that are damaged or lost in transit.

You will receive an email notification once your return is received and processed.

Refunds will be processed using the original payment method upon receipt and inspection of returned items.  Please allow up to 15 business days for any refunds to be transferred.

CONSUMER GUARANTEES

All of our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

This Policy is not intended to replace, limit or exclude any rights available to you under the Australian Consumer Law.

This Policy is to be read in conjunction with our Terms and Conditions and applies to all purchases made through our website, via email or over the phone.